Privacy Policy

The Nevis Co-operative Credit Union Limited (NCCU) recognizes your right to privacy.  We are pleased that you have chosen us as your financial service provider, and we are committed to honour our relationship using great care to responsibly protect the information you share with us.

Our member/customer information privacy policy, detailed in this statement, serves as the standard for all NCCU employees and officers in the collection, use, sharing, retention and security of individual member information.  Without compromising your privacy, we also wish to offer you, from time to time, superior financial products and services that we believe can help you achieve your financial goals. We believe that we can do this by observing our policy.

Expectation of Privacy

Safe-keeping of customer information is a high priority at the NCCU. We will continue to maintain the high standards necessary to ensure that your information is kept private and secure at all times. If you close your account(s) or become an inactive members, we will continue to adhere to this privacy policy.

Maintenance of Accuracy

We strive to maintain complete and accurate information about you and your accounts. Should you believe that our records contain inaccurate or incomplete information about you, please notify us at the telephone number listed in the “Contact Us” section of this website. We will correct any inaccuracies immediately.

NCCU Information Management Practices

Information about members/customers is accumulated from a variety of sources. You provide some information. We record other information, such as your account history, and still other information is obtained from outside sources, such as associates and credit reporting agencies. We limit the collection and use of information about members to the data necessary to administer our business, provide superior service and offer opportunities we believe may benefit the membership. We use some information to help identify and mitigate potential risks or losses to the credit union. We also use customer information to identify a likely interest in particular products or services. We use this information only in accordance with our policy.

Limitation of Employee Access

NCCU employees’ access to information about individual members/customers is limited to those with a business reason to have such access. Employees are made aware of the credit union’s privacy policy; take an oath of secrecy; and and are trained in procedures that maintain confidentiality. Employees who violate provisions of the privacy policy are subject to disciplinary action and/or legal action.

Information Security Protection

The NCCU safeguards information about you in accordance with established security procedures designed to prevent unauthorized access. We continually assess and adopt new information protection technology.
Types of Personal Information Collected
In conducting business at the NCCU, we collect and maintain various types of information about our customers, including:
1. Identification information – (account numbers, Social Security numbers, dates of birth, addresses, and PIN codes);
2. Information regarding your credit-worthiness and credit capacity – (financial statements, employment information, credit history, and income and expenses);
3. Data we obtain when we verify information in a loan application – (such as open lines of credit or deposit accounts);
4. Medical information included in an application for credit insurance;
5. Account activity information – (loan or deposit balances and transaction histories); and
6. Information regarding your financial situation that allows us to recommend our products and services, such as investment products
The NCCU uses this personal information only for business purposes consistent with ethical banking practices and in compliance with applicable laws and regulations. If required, we will share all of the information that we collect with authorised Regulatory Agencies, including the Financial Services Regulatory Department (FSRD)/Financial Intelligence Unit (FIU).

Information Use by the NCCU

The NCCU may use your personal information as follows:
• As a security measure, to prevent unauthorized persons from accessing your accounts.
• To conduct business safely and soundly. We use personal information, for example, taken from loan applications to manage risk and ensure that we are prudent underwriters.
• We may share information about our experience and transactions with other financial institutions, in accordance with law.
• In satisfying legal requirements, such as for tax purposes, as required by the Government of St. Kitts and Nevis and the Nevis Island Administration.
• In determining which products and services may best serve your needs. Some of these services such as mortgage loan servicing, or products such as ATM/Debit Cards and Credit Cards, may be offered through our associates.
• We do not share medical or health information with other third parties except to process transactions or to provide services you have requested.
With Non-affiliated Third Parties:
The NCCU does not reveal member/customer account information or provide other personally identifiable information to non-affiliated companies for their independent use. We may disclose all of the information we collect, as described in “Types of Personal Information Collected” to agents or companies that perform marketing services on our behalf or to other financial institutions with whom we have joint-marketing arrangements.
As Permitted by Law:
Why do you have information about me? We collect and use information about individual customers only:
1. To open and administer your accounts and provide superior service;
2. To help us provide you with additional products or services you might want to know about; and
3. To help us protect you and the Nevis Co-operative Credit Union from financial losses.
In the post-9/11 era, laws governing financial institutions require us to gather detailed personal information. For example, financial regulations require that we obtain adequate identification, e.g. Social Security Card; Passport or Drivers License for all types of accounts.

Use of Information About You Outside the NCCU

Do you give information about customers to the government? We only disclose customer information to the government under the following conditions:
1. When we are required to do so by laws and regulations;
2. When we are served with a subpoena or court or administrative order; or
3. When a member/customer authorizes us to do so, in writing.
What happens if I’m involved in a lawsuit and bank records are subpoenaed?
If you are involved in a lawsuit, we will only disclose information about you or your accounts to third-party litigants when we are required to do so during a court proceeding.

Protect Yourself From Fraud

How can I prevent financial information about me from being used fraudulently? Here are some suggestions:
• Never give your ATM card, debit card, credit card or bank account number to any unsolicited caller who is unknown to you and seeks to sell you something or offers you a prize.
• Memorize your personal identification number (PIN) for ATM transactions and other banking business. If you must write it down, keep it separate from your card.
• Never use your Social Security Number as a password.
• Do not put your address, phone number, or other personal information that do not appear on the front of your ATM, debit or credit card on any receipt derived from related transactions.